ORDERS & SHIPPING

All domestic orders are processed within 1-3 business days from the time they are placed. All shipments generate a tracking number and can be tracked on-line. E-mail notifications are sent to confirm your order, to inform you when your order has shipped, and to provide you with your shipment tracking number. If you choose the "USPS Discount Flat-Rate Shipping (U.S.A. only)" option during checkout, your order will be shipped via USPS Priority or First Class Mail to any U.S. location.

Kawaii Depot Stationery Supply takes great care in safely packaging all orders using backing boards, cellophane, and bubble wrap. We are not responsible for lost or damaged packages. Please contact your shipping provider in regards to a lost or damaged package. All packages shipped via Priority Mail are insured up to $50 in value. Additional insurance is available for an added fee, upon request.

Transit Time: Shipments originate from Sacramento, California. The distance of delivery destination and the type of delivery service determine the transit time. Average transit/arrival time for packages shipped to a destination within the United States is about one week from the date the order was placed.

International Orders: Kawaii Depot ships to most International locations. United States Postal Service is the available shipping method for International orders. International orders will be processed and shipped within to 2-5 business days. Delivery dates are determined by the location of your country in regards to the United States. Average transit time for International orders is 6-14 days from the date the order was shipped. Package tracking and/or insurance is available upon request for an additional charge. Kawaii Depot is not responsible for any duties or tariffs incurred on International shipments.

PAYMENT OPTIONS

KawaiiDepot.com accepts payments via PayPal and AmazonPay. Credit card payments are accepted by both PayPal and AmazonPay, using your established account. Kawaiidepot.com is a secure website protected by SSL Encryption and all of your payment information is kept safe, private, and secure. Your private information is never shared by Kawaii Depot.

By clicking the Place Order button at the end of the checkout process, you are agreeing to purchase the items you have selected from this web-site.

RETURN POLICY

All sales are final. Merchandise returns will only be accepted in the event of a defective or incorrect product. We are not responsible for merchandise that is damaged during shipping. If you receive a package that was damaged during shipping, please contact your package carrier. Defective products may be returned for a refund or store credit. All items sold on this web-site are new and sold as-is. If you return an item that is not defective, your return will be forfeit. If you receive an incorrect product, you may return it for a product exchange or refund. No refunds will be given for shipping costs. All returns must be completed within 30 days from the date that the order was received by the customer. If you are eligible for a refund, the refund will be issued within 7 days from the date the refund was approved. The date when the refund appears on your statement is determined by the payment method you have used and is not under the control of KDSS. All refunds are issued in the original form of payment.

If you would like to return or exchange a defective item, please contact us at contact@kawaiidepot.com. Please include the reason for the return/exchange, the item number(s), your order number, and your e-mail address in the e-mail.

Out-of-Stock Policy: In case of an out-of-stock item being included in your order total, we will notify you about the item by the email address you provided us. You will have the option to replace the out-of-stock item with an item of equal value. If we do not hear from you within our usual order processing time-frame, we will process and ship the rest of your order. Your payment method will not be charged for any out-of-stock item.

OUR PRODUCTS

All of our merchandise is official merchandise straight from the manufacturer or a licensed distributor. Origin details (country of manufacture) are listed in product descriptions IF products are not made in Japan or Korea.

If you have any questions regarding any of our products, please contact us.

PRODUCT GIVEAWAYS

Official Contest Rules for Product Giveaways will be posted on our website. Check back here for more info

CUSTOMER SERVICE

At Kawaii Depot, we are dedicated to providing the best customer service possible. Please feel free to contact us with any questions or comments, or regarding any issue.

For general questions and comments, or questions about an order, please contact us at: contact@kawaiidepot.com

If you would like to speak with us, please call Kawaii Depot Stationery Supply at: (916) 542-2061. We also accept text messages to this number!

For the terms and conditions regarding the use of this site, plus additional information, please visit Terms and Conditions